Network Engineer (Operations)

Position Summary
MFA IS&T is seeking a highly skilled and experienced Network Engineer to join our MFA IS&T Infra Ops team. This position will report to the manager of that team . The ideal candidate must possess excellent networking implementation skills, and, when needed, 24x7 provide operational support to the networking infrastructure. This position is a critical role in the MFA’s program to maintain, and continually improve its networking operations support of the MFA’s medical enterprise.

This highly skilled Network Engineer needs to be comfortable performing as a subject matter expert in any switching, routing, LAN, and WAN technologies. Extensive experience with firewalling, monitoring/operational health management, and best in class network troubleshooting abilities is desired.

This critical position will be responsible for the administration and operational support of the MFA’s datacenter, main medical facilities, and remote site networking infrastructure which includes but is not limited to Cisco Nexus/Catalyst switches, Palo Alto firewalls, Cisco ASA firewalls, layer one network troubleshooting, VLAN configuration, and WAN technologies such as eBGP/IGMP.

Additional experience with cloud networking in Azure is strongly preferred with an understanding of IPSec tunnels, and subnetting.

Experience with Healthcare IT is required.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Support of network IT Operations tickets and alarm response to ensure the highest possible level of uptime.
• Break/fix response to networking issues such as VLAN misconfigurations, networking performance bottlenecks, firewall ACLs, and other internal customer related networking tickets.
• Troubleshooting of layer 1/2/3 networking connectivity issues with end users, stakeholders, and customers.
• Review of ongoing networking operations, and support of engineering projects with a focus on monitoring, alarming, and maintaining the operations of new and existing systems.
• Perform networking firmware upgrades, hardware upgrades, and implementation of other datacenter network gear requiring a network connection.
• Configuration of wireless networks including but not limited to SSID channel configuration, VLAN configurations, DHCP server settings, and SDWAN settings.
• Onsite datacenter support of wiring fiber, QSFPs, Ethernet cables, switches, firewalls, servers, SANs, UPSs, and other VPN appliances.
• Occasional travel to remote sites/offsite Datacenter may be required on an as needed basis.

Minimum Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor’s degree in computer science or related field or 5 years of industry equivalent experience
• CCNA or CCIE Cisco strongly desired
• CCNP Security strongly desired
• Other Vendor Specific certifications such as Palo Alto, Juniper, or SolarWinds a plus

Experience

• Minimum 7 years of experience in a Network Engineering role.
• Minimum 7 years of experience in an operations role supporting break/fix requests.
• Minimum 7 years of experience supporting enterprise level facilities and networking implementations/operations.
• Minimum 7 years of experience upgrading, replacing, and decommissioning networking gear.
• Minimum 5 years of experience with Cisco Nexus, Cisco Catalyst, and Palo Alto based products.
• Minimum 5 years supporting network operations in a NOC like setting.
• Minimum of 5 years of experience supporting inter-site connectivity via IPSec tunnels, VPNs, and layer 2 or dark fiber connections.
• Minimum of 5 years of experience support firewall layer 3 and 2 configurations, ACLs, VPN tunnels, remote access, and security reporting.
• Strong knowledge of network administration fundamentals (minimum CCNA).
• Experience with IT operations and incident response.
• Experience troubleshooting technical hardware and software issues in an operations-based systems, software, network, and security capacity.
• Azure cloud networking experience is a plus.
• Experience with Healthcare IT is a plus.

Desired Non-Technical Competencies

The successful candidate must have excellent verbal and written professional communication skills. Must be able to follow and understand instructions and react favorably in all work situations. Must have strong interpersonal skills and be mentally adaptable and flexible in dealing with a variety of people at various levels within and outside the Medical Faculty Associates (MFA). Must be able to do math calculations and input data into the computer.

• Results-driven, self-starter.
• Must be able to learn new applications/programs/technologies quickly.
• Advanced skills in problem solving, attention to detail, and organization.
• Ability to handle multiple tasks with changing priorities and deadlines in a fast-paced environment with minimum supervision.
• Proven customer services skills.
• Ability to maintain positive working relationships.
• Ability to communicate technical issues to non-technical people.
• Ability to work within a primarily Microsoft environment and strategically guide company to best interests on future initiatives.
• Willing to work flexible schedule with occasional nights and weekends required to perform system installs and upgrades.

Supervision Received
Supervision is received from the Infrastructure Operations Team Manager.

Typical Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent mobility and/or sitting required for extended periods of time. Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other equipment.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.