Digital Customer Success Professional - Smart Buildings - Remote

>>THIS IS A REMOTE POSITION THAT CAN BE BASED ANYWHERE IN THE U.S.<<

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

The Digital Customer Success Professional position is responsible for overseeing the post-sales relationship with customers to ensure their satisfaction, retention, and ongoing success with the company’s software and related software-based services.

The ideal candidate will be passionate about our digital portfolio offerings and about helping customers achieve their goals as this will play a critical role in ensuring customer satisfaction and retention. We are seeking a highly motivated and experienced individual to join our team!

 
As Customer Success Professional, you will:

• Expand customer accounts – Identify software-based cross or upsell opportunities, via new features, and connecting them with the right Sales team to assist
• Reduce churn - Increase customer retention by ensuring the customer is utilizing the software and recognizing the value of the purchased software offerings to increase likelihood of renewal
• Improve Customer Experience - Solve Customer issues by connecting the customer with the right people who can help. Identify improvement opportunities to enhance the offering
• Become trusted advisor - Drive Customer satisfaction and loyalty by building a strong relationship with the customer

A day in the life of a Customer Success Professional:

• Build and maintain strong relationships with key customers utilizing our software-based services, serving as a trusted advisor and advocate for their needs and requirements
• Understand customer’s software needs and objectives, and develop tailored success plans to meet those goals
• Monitor customer experience with software-based services by leveraging tools, data, and results to monitor usage and proactively address any issues or concerns
• Conduct regular check-ins and business reviews with customers to ensure they are maximizing the value of our software portfolio
• Ensure customers can confidently utilize the application(s) and assist with questions and/or provide supplemental support
• Escalate unresolved technical issues to the appropriate internal teams to ensure timely resolution of Customer issues
• Monitor customer onboarding experience to ensure customer can leverage software in a timely manner. Escalate if necessary.
• Collaborate with internal teams (e.g., Sales, Product, Support) to ensure a seamless customer experience
• Identify opportunities for upselling and cross-selling additional software offerings
• Gather, analyze and report customer feedback to drive continuous improvement and identify potential new features
• Present results and findings to SI B leadership in regular business review meetings

You will make an impact with these qualifications:

Basic Qualifications:

• Required amount of travel (25%) with the position
• Proven track record of success in customer success, account management, or related roles, with a minimum of 2 years of experience
• Excellent communication and interpersonal skills, with the ability to build rapport and influence key stakeholders
• Passion for helping customers succeed and a customer-centric mindset
• Desire and ability to understand highly complex initiatives in the digital portfolio (primarily software and Building X applications) and educate customers to ensure they are using them effectively
• Strategic thinker with a proactive approach to decision-making and problem-solving
• Ability to work independently and as part of a team
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field preferred
• Experience working with CRM software and other customer success tools to track customer interactions, analyze data, and drive insights
• Ability to as the right questions to collect customer feedback and relevant information to understand what is working and what needs improvement

You’ll benefit from:  

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $89,670 - $153,720 and the annual incentive target is 10%. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location. 

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs! 

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:  

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here. 

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

#LI-KS1 #LI-Remote #RSS #ZoneHQ-EREF