Join our team and what we'll accomplish together
The Workforce Management Field Enablement team within the Chief Information Office at TELUS is composed of skilled and passionate team members who relentlessly focus on enabling our field technicians to best deliver an outstanding customer install and repair experience.
We are a diverse team, with team members across Canada, and internationally. We are always looking to provide opportunities for all team members to explore, innovate, and learn. Our team takes pride in earning a reputation for being collaborative, effective partners, and delivering a great experience in the applications we build.
Join our team as a member of the Workforce Management Field Enablement team. In this role, you will have the opportunity to work closely with our business sponsors, and define, assess and develop our TechHub application and associated services, interfaces, and applications. You will collaborate with talented team members to deliver innovative solutions and operational excellence with our business partners. We are passionate about delivering technology to enable exceptional and reliable customer experiences!
What you'll do
- As a Software Developer, you will play a crucial role in enabling TELUS stakeholders throughout the software development cycle, from user story refinement, to assessment, design and delivery. Your experience and expertise will help realize business needs through software projects and operations. You will collaborate with key business stakeholders and your peers in the development team to drive strategic and transformational initiatives.
- Design, develop, and deploy system solutions and enhancements within the workforce management environment
- Establish strong relationships with our business partners and across the Chief Development Office organizations
- Demonstrate leadership by offering input and guidance to the business on their user stories, and technically on the design, assessment, development and infrastructure, required to deliver the required features
- Produce technical documentation/deliverables that include Design specifications, Effort assessments, Technical & Business stories, deployment plans, and other documents
- Respond to and perform impact analysis on incoming service/support requests, including documenting technical requirements
- Lead the development team during delivery and help coordinate activities related to production readiness and deployment
- Partner with the business to ensure project/application delivery aligns with the long-term roadmap
- Proactively identify and communicate potential issues or risks
- Participate in operational improvement initiatives, in conjunction with other technology teams in the company
- Perform problem analysis and management
- Lead analysis and prepare summary material (e.g, assessments) to support decision-making for projects and drive operational effectiveness