We are seeking a skilled and proactive On-Site Technical Software Engineering Expert to join our team and work directly with a large customer in Ft. Worth, TX. This role involves providing on-site technical support for the deployment and maintenance of our customers engineering solutions in collaboration with Lynx Software Technologies. The ideal candidate will possess deep technical expertise, exceptional problem-solving skills, and a commitment to delivering high-quality customer service. Candidates that have embedded software consulting or field engineering experience are deeply desired.
Why Us?
About Thompson Software Solutions a Lynx Software Technologies Company: Founded in 2004 with locations in Atlanta, GA and Fort Worth, TX, the Thompson Software Solutions team understands what is required to develop, integrate, test, and deploy software with a safety-critical pedigree while meeting the challenges of modernization and digital transformation. As a defense-focused software company of proven and dedicated employees, we take pride in our ability to react quickly and produce quality solutions to difficult technical challenges. We work with partners to find the right path to meet operational needs while future-proofing systems with portability and sustainment considerations to ensure next-generation success.
Lynx Software Technologies is a global leader in the development of safety-critical and mission-critical software solutions. Our products and services are used across a wide range of industries, including aerospace, defense, automotive, and industrial automation. We pride ourselves on delivering innovative solutions that enable our customers to achieve their most ambitious goals.
1. On-Site Support and Deployment:
· Serve as the primary technical point of contact for the customer on-site in Ft. Worth, TX.
· Assist with the installation, configuration, and rollout of our customers engineering solutions using Lynx Software.
· Ensure smooth integration of Lynx Software products with existing systems and
· processes.
2. Technical Troubleshooting and Support:
· Provide hands-on troubleshooting and resolution of technical issues related to our customers
· engineering solutions.
· Work closely with the customer’s engineering and IT teams to address and resolve
· complex problems.
· Document and escalate issues as needed, collaborating with Lynx Software’s internal teams to ensure timely resolution.
3. Customer Training and Guidance:
· Deliver training sessions and workshops to customer staff to enhance their understanding and use of Lynx Software and our customers engineering solutions.
· Develop and maintain training materials, user guides, and best practice documentation.
4. Collaboration and Communication:
· Act as a liaison between the customer and Lynx Software Technologies, ensuring clear and effective communication.
· Provide regular updates to both the customer and internal Lynx Software teams on project status, issues, and milestones.
5. Continuous Improvement:
· Collect feedback from the customer and identify opportunities for improvement in the deployment and support processes.
· Contribute to the development of best practices and process enhancements for future engagements.
Basic Qualifications:
· Bachelor’s degree in computer science, engineering, or a related field; advanced degrees or certifications are a plus.
· Extensive experience with technical support, system integration, and software deployment.
· Proven ability to troubleshoot complex technical issues and provide effective solutions.
· Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
· Strong organizational skills and attention to detail.
· Ability to work independently and manage multiple tasks in a fast-paced environment.
· Willingness to travel and work on-site at the customer’s location in Ft. Worth, TX.
Desired Qualifications:
· Strong knowledge of Lynx Software products.
· Familiarity with Model-Based System Engineering (MBSE) concepts and tools (Cameo, AADL)
· Experience with Modular Open Systems Approach (MOSA) and open architectures (OMS, FACE)
Thompson Software Solutions is a Lynx Software Technologies, Inc. company and is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Here at Lynx, it is our mission to create and sustain a diverse, equitable, and inclusive environment, no matter what an employee's: Ethnicity, sexual orientation, gender identity, physical ability, religion, age, marital status, socioeconomic status, national origin, veteran status thus providing a positive work employee experience.