Account Manager

Location: Orlando (Florida) 

Role title: Mid-Market Sales Account Manager

Who we are: Epos Now is a fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our sales department to support a growing customer base. With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.

Role Description: 

As a Sales Account Manager, your role will be crucial in growing the product adoption and overall success of our customers that have a turnover ranging from £1m - £5m. You will be responsible for maximizing customer loyalty and retention. You’ll be growing the business value of customers through a consultative approach, prospecting, building relationships, and signing up new contracts.

You will need to understand your customers exact needs and collaborate with your partners to create a solution using Epos Now products that allows their business to succeed.  

Responsibilities: 

Prospecting and Lead Generation

• Identify and research potential clients in the mid-market segment through self-generation lead generation.
• Generate new business opportunities by actively utilizing the current direct lead flows.
  

Client Engagement

• Engage with key decision-makers and stakeholders within target enterprises.
  
  

Product Knowledge

• Develop a deep understanding of the product or suite of products being offered.
• Ensure you are fully up-to-speed with all products and future roadmaps and releases.

Sales Presentations and Demonstrations

• Conduct presentations and product demonstrations to showcase the features and benefits of the SaaS solution.
  
  

Problem Solving

• Collaborate with the product development and support teams to overcome client concerns or potential blockers.
• Ensure that proposed solutions align with the client's business goals.

Contract Negotiation

• Negotiate contract terms and pricing to maximize revenue while ensuring client satisfaction.

Strategic Account Management

• Foster and nurture relationships with customers, understanding their business needs, objectives, growth potential and challenges.
  

Strategic Account Planning

• Develop and execute comprehensive account plans for each customer
• Collaborate with internal teams to ensure the product meets or exceeds customer expectations, including any service issues.

Cross-Functional Collaboration

• Collaborate with internal teams such as product development and service to enhance customer satisfaction and address evolving business needs.
• Coordinate and lead cross-functional efforts to deliver exceptional service and value to key customers

.

What you get: 

➔ Career progression and increased basic salary achievable by reaching revenue targets.

➔ Earn uncapped commission through our inbound sales approach.

➔ This role can be worked hybrid (in office Tuesday, Wednesday and Thursday), subject to performance.

➔ Total of 25 days paid holiday (19 days plus 6 federal holidays).

➔ 401k matching.

➔ Health insurance, dental and eye care (Gold, Silver, Bronze).

➔ Employee Assistance Programme, which gives you access to:

◆ Exclusive retail, restaurants, travel and accommodation discounts.

◆ 24/7 access to a mental health and wellbeing online center.

◆ Legal support, financial resources and e-learning.

◆ Private dental and health scheme.

• Company bonus scheme (bi-annual, based on company performance).
• Company equity scheme (available after 1 year service).
• Company celebratory events (summer and winter).

How to Apply:

After successful screening with RecruitmentJunky, there is a 2 stage interview process.